Shipping policy
Shipping Fees: Priority Shipping Fees Are Non-Refundable on Any Return.
Did You Receive an Incorrect or Damaged Item: If you received an incorrect or damaged item, please contact us immediately to get a replacement or refund sent out to you. We will send you a shipping label to have the faulty/incorrect item shipped back.
Please note that you must contact us within 3 days after receipt to inform us that you received an incorrect or faulty item and return the incorrect or damaged item within 3 days.
If you have any questions or concerns or need help, please email us: info@empresscandleshop.com.
We Prepare Our Products within 1-2 Business Days.
*Shipping Time = Handling Time (1-2 Business Days) + Transit Time*
DOMESTIC SHIPPING RATES AND ESTIMATES
| Shipping Name | Purchase Condition | Transit Time | Shipping Charge |
| Standard | $0.01–$49.99 | 3 – 5 Business days | $8.99 |
| Standard | $50.00 and up | 3 – 5 Business days | Free |
INTERNATIONAL SHIPPING
At this time, we do not offer International Shipping.
HOW DO I CHECK THE STATUS OF MY ORDER?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 5 days of receiving your shipping confirmation email, please contact us at info@empresscandleshop.com with your name and order number, and we will look into it for you.
Business Address: 640 Union Ave, Crescent City, FL 32112, USA
Phone: +1 702-881-2975
E-mail: info@empresscandleshop.com
